Chapter 1: Document Positioning and Reading Guide
1.1 What Problem This Document Solves
This Revolving Credit Line Product Disclosure Document (hereinafter referred to as the "Disclosure Document") is prepared by DSTACK SOLUTIONS GLOBAL PRIVATE LIMITED (hereinafter referred to as the "Company" or "we"). Its purpose is to explain, in a clear, complete, and verifiable manner, before you decide whether to apply for this product, how the product operates, how the cost of funds is calculated, where the risks lie, and what rights you enjoy under the law.
This Disclosure Document does not constitute a credit offer, nor does it constitute a contract. The actual credit line terms shall be subject to our final approval results and the Credit Line Usage Agreement you sign.
1.2 Three-Layer Document System and Division of Roles
This product involves three layers of documents. Please read them together to avoid confusion:
First Layer — This Disclosure Document
Answers "what the product is, how it operates, and what the fees and risks are." It is pre-sale explanatory in nature.
Second Layer — Key Fact Statement (KFS)
Answers "how much exactly must be repaid for this particular drawdown." This is a standardized summary mandated by the RBI, presented in a language you understand, setting out the annualized interest rate, all fee details, and repayment arrangements.
Third Layer — Credit Line Usage Agreement
Answers "what rights and obligations each party bears." This is a legally binding formal contract.
1.3 Closed-List Effect of the Key Fact Statement
Please pay special attention to one rule: any fees not listed in the Key Fact Statement shall not be charged to you during the drawdown period.
The Key Fact Statement is not an ordinary explanation; it is a closed list for fee collection — items not listed may not be charged. The descriptions of fees later in this Disclosure Document are ultimately subject to the Key Fact Statement.
1.4 Identity of the Service Provider and Boundaries of Responsibility
The Company is the direct provider of personal revolving credit line services and assumes full responsibility for credit assessment, credit line management, fund disbursement, and risk management, ensuring that every fund flow is clearly traceable, compliant, and transparent.
Disclosure of Cooperating Institutions: If our business model involves cooperation with registered Non-Banking Financial Companies (NBFCs) or banks, we will prominently disclose the names and identities of the cooperating institutions in the App description and related documents, and will not conceal the actual lender.
1.5 Alignment with Google Play Policies
In accordance with Google Play's requirements for personal loan applications in India, this App must hold a valid RBI financial services license and be included in the RBI's publicly released list of "Digital Lending Applications (DLAs) deployed by regulated entities." The Company confirms that this App meets the above requirements.
This App does not request sensitive permissions prohibited by Google Play, including Contacts, Precise Location, External Storage, Media Files, and Phone Numbers. We truthfully disclose data collection, use, sharing, and security practices through the Google Play Data Safety form.
1.6 Update Mechanism of This Document
When regulatory rules, product terms, or fee structures undergo substantive changes, we will update this Document and mark a new effective date. Material changes involving fees, interest rates, or impairment of your rights will be notified to you in advance through in-app pop-ups or your registered email.
Chapter 2: Product Definition and Revolving Credit Mechanism
2.1 Basic Product Attributes
Product Name: DstackLoan Personal Revolving Credit Line
Product Nature: Digital unsecured revolving credit line (Line of Credit), requiring no collateral or guarantor
Governing Laws: Indian Contract Act, 1872; Reserve Bank of India Act, 1934; Digital Personal Data Protection Act, 2023; and relevant RBI guidelines
Primary Regulatory Authority: Reserve Bank of India (RBI)
2.2 Credit Line and Drawdown Tenure
Credit Line Range: Minimum ₹1,000, maximum ₹100,000.
Single Drawdown Tenure: Minimum three (3) months, maximum twelve (12) months. Each drawdown may independently select a tenure.
Cost Note: The longer the tenure, the correspondingly higher the total interest cost of that drawdown. Please choose a tenure based on your actual repayment capacity, and avoid excessively extending the tenure merely to reduce per-installment pressure, which pushes up the total cost.
The actual credit line granted shall be determined by us based on a comprehensive assessment of factors such as credit score and credit history, income level and employment stability, debt-to-income ratio, and internal risk models and scorecards.
2.3 Five Core Concepts of the Revolving Credit Line
The fundamental difference between this product and a traditional one-time loan lies in the word "revolving." Please understand the following concepts one by one:
(1) Total Credit Line
The upper limit of the credit line you have been approved for. This is the result of a one-time review and remains valid during the validity period of the credit line.
(2) Available Credit
The portion of the total credit line that has not yet been drawn down and occupied. It is dynamic: it decreases upon drawdown and is restored upon repayment of principal.
(3) Drawdown
A single request for funds that you initiate within the available credit limit. Each drawdown independently generates a repayment schedule and locks in the fixed annual interest rate determined at the time of that drawdown.
(4) Credit Line Restoration
After repaying the principal of a drawdown, the corresponding amount of available credit is restored in real time and can be drawn down again. This is the core of "revolving" — you do not need to reapply for credit approval for each use of funds.
(5) Credit Line Validity Period
Your revolving credit line is not permanently valid. The validity period of the credit line, whether it can be renewed, and the conditions under which we adjust the credit line will be clearly agreed in the Credit Line Usage Agreement.
2.4 Precise Rules for Credit Line Restoration (Points Prone to Misunderstanding)
Please pay special attention to the differences among the following three rules:
- Repayment of principal (in whole or in part) → triggers restoration of the corresponding credit line;
- Repayment of interest or service fees only → does not trigger any credit line restoration;
- Full settlement of a drawdown → the entire credit amount corresponding to that drawdown is restored.
Many users mistakenly believe that "as long as money is repaid, the credit line will be restored." This is inaccurate. Only repayment of principal restores the credit line.
2.5 Interest Rate Structure
Interest Type: Fixed annual interest rate. The applicable rate for each drawdown is locked at the time of drawdown and remains unchanged during the existence of that drawdown.
Annual Interest Rate Range: 18% to 30%.
The final applicable interest rate shall be determined comprehensively based on the following factors: credit score and credit history, drawdown amount and tenure, income level and employment stability, credit line usage and repayment records, and internal risk models.
Two Sides of a Fixed Interest Rate: During the term of that drawdown, your interest rate is not affected by market fluctuations; however, when overall interest rates decline, you cannot enjoy the benefit of rate reductions.
Chapter 3: Fee Composition and Disclosure Rules
3.1 Fee Overview
The fees for this product consist of three parts: one-time service fees, daily interest, and Goods and Services Tax (GST) corresponding to the service fees. In addition, overdue fees will be incurred in the event of default. Each is explained below.
3.2 Service Fees (One-Time, Deducted at Drawdown)
Service fees are deducted in a lump sum from the drawdown amount at the time of each drawdown disbursement and consist of the following four items:
(1) Processing Fee
Rate: 0.2% to 1.2% of the drawdown amount.
Purpose: Administrative costs for drawdown application processing, document verification, and account management.
(2) Credit Inquiry Fee
Rate: 0.1% to 0.3% of the drawdown amount.
Purpose: Obtaining credit reports and credit score analysis (if applicable).
(3) Risk Review Fee
Rate: 0.1% to 0.3% of the drawdown amount.
Purpose: Risk assessment, fraud detection, and compliance checks.
(4) Technology Service Fee
Rate: 0.1% to 0.2% of the drawdown amount.
Purpose: Platform usage, technical maintenance, and digital service support.
Total Service Fee Rate: 0.5% to 2.0% of the drawdown amount.
Collection Method: Deducted in a lump sum at the time of drawdown disbursement. The amount you actually receive = Drawdown Amount − Service Fees − GST corresponding to the service fees.
3.3 Interest Charges
Interest Calculation Method: Daily interest accrual, calculated based on the actual number of drawdown days.
Calculation Formula: Interest = (Annual Interest Rate ÷ 360) × Drawdown Amount × Actual Number of Drawdown Days.
Repayment Method: Each drawdown shall be repaid in a lump sum of full principal and interest upon maturity.
Interest is calculated on a 360-day year basis, which is a common practice in the Indian financial industry. Please note this when estimating costs.
3.4 Goods and Services Tax (GST)
Legal Basis: Indian Goods and Services Tax Act, 2017.
Applicable Tax Rate: 18%.
Scope of Taxation: Levied only on the service fee portion; the interest portion is exempt from GST.
Calculation Formula: GST Payable = Service Fee × 18%.
3.5 Overdue Fees
In accordance with the RBI's regulatory requirements on overdue fees, overdue fees must be charged in the form of penal charges, may not be added to the interest rate in the form of penal interest, and no interest may be charged on the overdue fees themselves (capitalization prohibited).
Definition of Default: Failure to repay the current amount due in full by the end of the agreed repayment date.
Overdue Fee Rate: Charged daily at 0.5% of the current principal due.
Calculation Formula: Overdue Fees = Current Principal Due × Number of Days Overdue × 0.5%.
Fee Cap: The aggregate overdue fees shall not exceed the total principal amount of that drawdown.
Disclosure Requirement: The amount and reason for the overdue fees will be clearly set out in your Key Fact Statement and Credit Line Usage Agreement. We will inform you of the applicable overdue fee standard at the same time as sending repayment reminders.
Credit Impact: Default information will be reported to Credit Information Companies in accordance with applicable regulations, which may result in a decrease in credit score, freezing of available credit, or reduction of the credit line.
3.6 Commitment of No Hidden Fees
Apart from the fees expressly listed above, we do not charge any fees not disclosed in this Document and the Key Fact Statement. If you discover any undisclosed charge during actual operations, please immediately complain through the channels in Chapter 9 of this Document — this in itself constitutes the basis for you to assert your rights against us.
Chapter 4: Cost Calculation Example
4.1 Nature of the Example
The following is a purely simulated calculation, intended only to help you understand how fees are added up. It does not constitute any approval commitment, nor does it represent the actual rate you will obtain. Your actual interest rate, fees, and repayment amounts shall be subject to the Key Fact Statement and Credit Line Usage Agreement you sign.
4.2 Assumed Parameters
- Drawdown Amount: ₹100,000
- Drawdown Tenure: 180 days
- Annual Interest Rate: 18%
- Service Fee Rate: 2.0% (taking the upper limit of the rate range)
4.3 Item-by-Item Calculation Process
Step 1: Service Fee
₹100,000 × 2.0% = ₹2,000
Step 2: GST Corresponding to Service Fee
₹2,000 × 18% = ₹360
Step 3: Total Interest
(18% ÷ 360) × 180 days × ₹100,000 = ₹9,000
Step 4: Actual Amount Received
₹100,000 − ₹2,000 − ₹360 = ₹97,640
Step 5: Total Amount Due at Maturity
Principal ₹100,000 + Interest ₹9,000 = ₹109,000
4.4 What to Look at in This Example
Please note: you actually receive ₹97,640 and must repay ₹109,000 at maturity. This means that within 180 days, the total cost you pay for these funds is approximately ₹11,360 (including service fees, GST, and interest). Understanding this is more important than focusing only on the nominal annual interest rate of 18%.
In accordance with RBI regulations, any fees not listed in the Key Fact Statement shall not be charged to you during the drawdown period.
Chapter 5: Application and Usage Process
5.1 Eligibility Requirements
You must simultaneously satisfy all of the following conditions to apply:
- At least 18 years of age;
- A lawful resident of India;
- Possess a lawful and stable source of income;
- No current serious overdue records or malicious default records;
- Able to provide valid identity verification and income verification documents.
5.2 Seven-Step Credit Application Process
Step 1: Download the DstackLoan application and complete account registration.
Step 2: Fill out the online application form, providing personal information, employment details, and financial status.
Step 3: Upload identity verification and income verification documents as prompted by the system.
Step 4: Review the information and submit the credit application.
Step 5: We initiate the credit assessment and risk analysis process.
Step 6: You receive notification of the approval result.
Step 7: If approved, electronically sign the Credit Line Usage Agreement and Key Fact Statement online; after the credit line is activated, you may draw down at any time within the available credit limit.
5.3 Five-Step Single Drawdown Process
Step 1: Log in to the application and check your current available credit.
Step 2: Enter the drawdown amount and select the repayment tenure for that drawdown.
Step 3: Submit the drawdown application.
Step 4: The system performs automatic approval based on available credit and risk control rules.
Step 5: Upon approval, funds are disbursed to your designated bank account.
5.4 Processing Times
Credit Approval: After submitting a complete application, eligible applications may be approved in as fast as 1 to 5 minutes.
Credit Line Activation: Effective immediately upon approval.
Drawdown Approval: Based on available credit, typically completed within minutes.
Fund Arrival: Typically credited within 24 to 48 hours after drawdown approval.
Actual times may vary depending on the completeness of materials, verification processes, and bank processing speeds.
Chapter 6: Repayment, Credit Line Restoration, and Default Management
6.1 Repayment Method
You are required to initiate repayment operations manually through the repayment function within the DstackLoan application. Supported payment channels shall be subject to the actual display within the application. Each drawdown must be repaid in full (principal and interest) on the agreed repayment date.
6.2 Repayment Schedule
A detailed repayment schedule (including principal, interest, and total amount due for each installment) will be clearly set out in the Key Fact Statement and sent to your registered email or mobile phone after each drawdown agreement is executed. You may view it at any time through the "Repayment Schedule" feature in the application.
6.3 Credit Line Restoration Rules
- Principal Repayment Restoration: After repaying all or part of the principal of a drawdown, the corresponding amount of available credit is restored in real time;
- Interest and Fee Repayment: Repaying only interest and service fees does not restore available credit;
- Full Settlement: After a drawdown is fully settled, the entire credit amount corresponding to that drawdown is restored.
6.4 Cooling-Off Period Rights
You are entitled to an initial cooling-off period. In accordance with the RBI Digital Lending Guidelines and applicable rules, the cooling-off period shall be no less than 1 working day; for transactions with a drawdown tenure of 7 days or more, the cooling-off period shall be no less than 3 working days. During the cooling-off period, you may withdraw from the drawdown transaction by repaying only the principal and prorated interest, without incurring any penalty. Refunds and prepayments after the cooling-off period shall be governed by applicable rules.
6.5 Prepayment
You have the right to prepay all or part of a drawdown. Interest on prepayment is calculated based on the actual number of days used, and no additional prepayment penalty is charged. Please use the in-app repayment function for specific operations.
6.6 Tiered Measures for Default Management
We take progressively escalated measures based on the severity of the default. All collection activities strictly comply with the RBI Fair Practices Code and Lender Responsibility Guidelines:
Default Reminders: Reminders via SMS, in-app notifications, and email.
Collection Procedures: Progressively escalated collection measures based on the severity of the default. Before appointing a third-party collection agency, we will inform you in advance via SMS or email of the detailed information of the collection agency.
Credit Reporting: Default information will be reported to Credit Information Companies in accordance with applicable regulations.
Credit Line Impact: Default may result in your available credit being frozen or your credit line being reduced.
Legal Recourse: For prolonged serious defaults where negotiation proves ineffective, we reserve the right to initiate legal proceedings in accordance with the law.
6.7 What to Do If You Encounter Repayment Difficulties
If you anticipate that you will be unable to repay on time, please proactively contact us to negotiate a repayment arrangement rather than avoiding contact. Proactive communication typically results in more flexible solutions and can also avoid the accumulation of overdue fees and credit damage.
Chapter 7: Protection of Your Rights
7.1 Right to Know the Key Fact Statement
You have the right to receive, prior to signing the Credit Line Usage Agreement, a Key Fact Statement presented in a language you understand, setting out the annualized interest rate, all fee details, and repayment arrangements. Fees not listed in the Key Fact Statement may not be charged during the drawdown period.
7.2 Right to Evaluation Period
In accordance with the RBI Digital Lending Guidelines, you have evaluation period rights for digital loans:
- Drawdown tenure of 7 days or more: an evaluation period of at least 3 working days;
- Drawdown tenure of less than 7 days: an evaluation period of at least 1 working day.
During the evaluation period, you may fully review the terms before making a decision, and withdrawing from the loan will not incur any penalty.
7.3 Privacy and Data Protection Rights
Your personal data is protected under the Digital Personal Data Protection Act, 2023 and its implementing rules. Data processing is based on your prior explicit consent, and you have the right to access, correct, withdraw consent, and request deletion of data (subject to statutory retention obligations). For details, please refer to the DstackLoan Privacy Policy.
7.4 Right to Fair Treatment
Credit granting and drawdown approval are based on objective risk assessment standards. We do not discriminate on the grounds of race, religion, gender, caste, or region. If you disagree with a decision, you may file a grievance through formal complaint channels.
7.5 Automated Decision-Making and Human Review
We may use automated systems for credit scoring, behavioral analysis, and fraud risk identification. In accordance with applicable law, you have the right to understand the factors considered in automated decision-making, to object to decisions based solely on automated processing, and to request human review when your application is rejected. Opting out of automated assessment may affect our ability to provide you with credit line services.
7.6 Right to Grievance and Complaint
We have an internal grievance mechanism. If you are not satisfied with the resolution, you have the right to lodge a complaint with the RBI or the Data Protection Board. For specific channels, see Chapter 9.
Chapter 8: Risk Disclosure
8.1 Financial Risks
Using a revolving credit line will increase your monthly financial obligations and may squeeze other daily expenses. Reduced income or unemployment may affect your repayment capacity. Default will lead to the accumulation of overdue fees, increasing the repayment burden. With a fixed interest rate, you cannot enjoy the benefit of rate reductions when overall interest rates decline.
8.2 Credit Risks
Any overdue or default records will be reported to Credit Information Companies. Negative information may remain on your credit report for an extended period, affecting your ability to obtain loans, credit cards, and other financial services in the future, and may also lead to higher interest rates or reduced credit lines for future credit granting.
8.3 Risks Specific to Revolving Credit Lines
The credit line may be adjusted: Your credit line is not fixed. Based on your repayment performance, changes in credit status, or our risk control policies, the credit line may be increased, reduced, or frozen.
Available credit does not equal availability for drawdown at any time: Even if available credit is displayed, each drawdown still requires passing the risk control approval for that instance.
Prone to over-borrowing: The convenience of a revolving credit line may induce borrowing beyond actual needs. Please always base your drawdowns on genuine funding needs.
8.4 Operational and System Risks
System maintenance, network interruptions, or payment gateway failures may affect timely repayment operations. Bank processing delays may result in repayments not being credited in time. You are responsible for properly safeguarding your account credentials. Personal information leaks may lead to identity theft risks. Changes in regulatory policies may affect existing credit line usage terms.
Chapter 9: Regulatory Framework, Complaints, and Dispute Resolution
9.1 Applicable Regulatory Provisions
Our revolving credit line services are governed by the following regulations:
- RBI Digital Lending Guidelines (2025), covering digital lending requirements, borrower protection, and data privacy;
- RBI Key Fact Statement for Loans and Advances Circular (April 15, 2024);
- RBI Non-Banking Financial Company – Credit Information Reporting Guidelines (2025);
- Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.
9.2 Three-Tier Complaint Handling Mechanism
Tier 1 — Customer Service Intake
Submit complaints through the in-app support channel or by sending an email to the customer support email. General inquiries are responded to within 24 hours, and formal complaints are acknowledged within 3 working days.
Tier 2 — Escalation
If not satisfied with the initial resolution, you may request escalation to a complaint handling specialist or senior management.
Tier 3 — External Remedies
If you remain dissatisfied with the internal grievance resolution, you have the right to lodge a complaint with the Reserve Bank of India (RBI). Links to the RBI's Complaint Management System (CMS) and Sachet portal are prominently displayed on our official website.
9.3 Dispute Resolution
The parties are encouraged to prioritize friendly negotiation. If negotiation fails, the dispute may be submitted to arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996, or proceedings may be initiated in the courts of competent jurisdiction in Delhi. All legal documents and proceedings shall be conducted in English.
9.4 Consumer Remedy Channels
This Document does not affect your statutory right to complain to the RBI, to seek remedies through the RBI CMS or Sachet portal, or to lodge a complaint with the Data Protection Board.
Chapter 10: Statements of Responsibility and Contact Information
10.1 Definition of Responsibility
DSTACK SOLUTIONS GLOBAL PRIVATE LIMITED, as the direct provider of the revolving credit line service, assumes full responsibility for credit assessment, credit line management, fund disbursement, and risk management. We strive to ensure the accuracy of the information in this Document but do not assume legal liability for unintentional errors. We reserve the right to modify product terms, and material changes will be communicated to you in advance through app notifications or email.
10.2 Contact Information
Company Name: DSTACK SOLUTIONS GLOBAL PRIVATE LIMITED
Application Name: DstackLoan
Customer Support Email: [email protected]
Official Website: https://www.dstacksolutionsglobal.com
Company Address: TC13/369(3)MRA-130, MOOLAVILAKOM, VANCHIYOOR PO, Thiruvananthapuram, Thiruvananthapuram, Kerala, 695035-India Thiruvananthapuram Kerala 695035 India