Article 1: Composition, Acceptance, and Document System of the Agreement
1.1 Contracting Parties
These User Service Terms and Conditions (hereinafter referred to as the "Terms") are entered into by and between the following parties:
(1) Platform Operator: DSTACK SOLUTIONS GLOBAL PRIVATE LIMITED (hereinafter referred to as the "Company," "we," or the "Platform"), a fintech service company incorporated under the laws of India;
(2) User: A natural person who downloads, registers for, accesses, or uses the DstackLoan application (hereinafter referred to as the "App") (hereinafter referred to as "you" or the "User").
1.2 Acceptance and Effectiveness of the Agreement
Your act of downloading, installing, registering for, accessing, or using the App constitutes full acceptance of these Terms. You hereby confirm that:
(1) You are at least eighteen (18) years of age and possess full legal capacity as stipulated under Indian law;
(2) You are a lawful resident of India;
(3) You have fully read, understood, and agree to be bound by these Terms;
(4) You agree to comply with all applicable Indian laws and regulations.
If you do not agree to any part of these Terms, please immediately cease using the App.
1.3 Document System and Relationship of Effect
These Terms are the master contract governing the rights and obligations of both parties. The following documents are incorporated into these Terms by reference and have the same legal effect as the main text:
(1) DstackLoan Privacy Policy: Governs the manner in which the Company processes your personal data;
(2) Product Disclosure Document: Sets out the operating mechanism, fee structure, and risk elements of the revolving credit line product;
(3) Key Fact Statement (KFS) and Credit Line Usage Agreement: Set out the specific terms for each credit granting and drawdown, and constitute a closed list for fee collection.
Explanation of Document Division: These Terms establish the framework of the rights and obligations of both parties; the Product Disclosure Document explains the nature and operation of the product; and the Key Fact Statement sets out the specific cost of funds. The three should be read together.
1.4 Nature of Services and Platform Identity
The Company is the direct provider of personal revolving credit line services. After a one-time credit assessment and credit approval review, you will obtain an exclusive revolving credit line; during the validity period, you may draw down at any time and repay at any time, and the credit line will be automatically restored after repayment.
The scope of the Company's responsibilities includes:
(1) Credit assessment and credit line granting;
(2) Establishment and maintenance of the revolving credit line account;
(3) Approval of drawdown applications and fund disbursement;
(4) Repayment processing and automatic credit line restoration;
(5) Account management and customer service;
(6) Compliance and regulatory reporting.
Statement of Limitation of Liability: As the direct provider of the revolving credit line service, the Company assumes full responsibility for credit assessment, credit line management, fund disbursement, and risk management, ensuring that every fund flow is clearly traceable, compliant, and transparent.
1.5 Disclosure of Cooperating Institutions
If the Company's business model involves cooperation with registered Non-Banking Financial Companies (NBFCs) or banks, the Company will prominently disclose the names and identities of the cooperating institutions in the App description and related documents, and will not conceal the actual lender or service provider.
1.6 Google Play Compliance Statement
In accordance with Google Play's policy requirements for personal loan applications in India, this App must hold a valid Reserve Bank of India (RBI) financial services license and be included in the RBI's publicly released list of "Digital Lending Applications (DLAs) deployed by regulated entities." The Company confirms that this App meets the above requirements.
Sensitive Permission Commitment: This App does not request sensitive permissions prohibited by Google Play, including Contacts, Precise Location, External Storage, Media Files, and Phone Numbers. The Company truthfully discloses data collection, use, sharing, and security practices through the Google Play Data Safety form, and ensures that these Terms and the Privacy Policy are consistent with the disclosures in that form.
Article 2: User Admission and Ongoing Eligibility
2.1 Eligibility Requirements
To use the Company's services, you must simultaneously satisfy all of the following requirements:
(1) Age Requirement: At least eighteen (18) years of age;
(2) Residency Requirement: A lawful resident of India;
(3) Income Requirement: Possess a lawful and stable source of income;
(4) Credit Requirement: Good credit record, as determined by the Company's credit assessment system;
(5) Documentation Requirement: Able to provide valid identity verification documents (such as PAN card, Aadhaar card) and income verification documents.
2.2 Legal Consequences of Ineligibility
If the Company discovers at any stage that you do not satisfy the above requirements, the Company has the right to refuse credit granting, suspend services, or terminate your account, without bearing liability for breach of contract. If a drawdown has already occurred, your repayment obligation shall not be discharged due to eligibility issues.
Article 3: Revolving Credit Service Content and Product Elements
3.1 Service Content
The Platform provides you with the following digital revolving credit line services:
(1) Online credit line application and submission;
(2) Secure document upload and identity verification;
(3) Establishment and maintenance of the revolving credit line account;
(4) Real-time viewing of credit line usage status;
(5) Rapid submission and approval of drawdown applications;
(6) Repayment schedule viewing and online repayment;
(7) Credit line restoration and revolving use;
(8) In-app customer support.
3.2 Product Elements
Credit Line Range: Minimum ₹1,000, maximum ₹100,000.
Single Drawdown Tenure: Minimum three (3) months, maximum twelve (12) months.
Annual Interest Rate Range: 18% to 30%.
3.3 Operating Mechanism of the Revolving Credit Line
This product adopts a revolving available credit line model. After credit approval, you will obtain an exclusive revolving credit line:
(1) Total Credit Line: The upper limit of the credit line you have been approved for;
(2) Available Credit: The unused portion of the total credit line;
(3) Drawdown: You may initiate a drawdown application at any time within the available credit limit, and funds will be disbursed rapidly;
(4) Credit Line Deduction: Each drawdown correspondingly reduces the available credit;
(5) Credit Line Restoration: After repaying the loan principal, the corresponding available credit is restored in real time and can be used again;
(6) Revolving Use: After repayment, the credit line is automatically restored without the need to reapply for credit approval, achieving "one-time credit approval, revolving use."
The actual credit line granted, drawdown tenure, and applicable interest rate will be determined comprehensively based on your credit score, income level, employment stability, and the Company's risk assessment model.
3.4 Adjustment of Service Availability
The Company reserves the right to modify, suspend, or terminate any service function at any time, provided that it will notify users in advance of material changes. The Company does not make absolute guarantees regarding the continuity, timeliness, or security of the services, but will make reasonable efforts to maintain service stability.
Article 4: Credit Application, Drawdown, and Processing Time Limits
4.1 Credit Application Steps
The credit line application steps are as follows:
(1) Download and register on DstackLoan;
(2) Fill in personal information, employment, and financial information;
(3) Upload the required identity and income verification documents;
(4) Submit the credit line application;
(5) The Company conducts credit assessment and credit line granting;
(6) You receive notification of the approval result;
(7) If approved, electronically sign and confirm the Credit Line Usage Agreement and Key Fact Statement online;
(8) The credit line is activated, and you may draw down at any time within the credit limit.
4.2 Single Drawdown Steps
After obtaining the credit line, each drawdown process is as follows:
(1) Log in to the DstackLoan application;
(2) Check the current available credit;
(3) Enter the drawdown amount and select the repayment tenure;
(4) Submit the drawdown application;
(5) The system performs automatic approval based on available credit and risk control rules;
(6) Upon approval, funds are disbursed to your designated bank account.
4.3 Processing Time Limits
(1) Credit Approval Time: Typically completed within twenty-four (24) hours, with eligible applications processed in as fast as one (1) to five (5) minutes;
(2) Credit Line Activation: Effective immediately upon approval;
(3) Drawdown Approval: Based on available credit, typically completed within minutes;
(4) Fund Arrival: Within twenty-four (24) to forty-eight (48) hours after drawdown approval.
Actual times may vary depending on application completeness, verification processes, and bank processing times.
4.4 Application Status Tracking
You may view your credit line application progress, assessment results, and available credit status in real time through the App, and receive status update notifications.
Article 5: Fees, Key Fact Statement, and Cost Transparency
5.1 Fee Categories
Using the credit line may involve the following fees, with specific amounts and rates to be set out in the Product Disclosure Document and the Key Fact Statement:
(1) Service fees, including processing fees, credit inquiry fees, risk review fees, and technology service fees;
(2) Goods and Services Tax (GST), levied at the applicable rate under Indian tax law on the service fee portion; the interest portion is exempt in accordance with applicable rules;
(3) Overdue fees (penal charges) arising from overdue repayments.
5.2 Closed-List Effect of the Key Fact Statement
All fees must be itemized in the Key Fact Statement. The Company shall not charge you any fees not listed in the Key Fact Statement. The Key Fact Statement, Credit Line Usage Agreement, and other documents will be sent by digital signature to your registered and verified email or mobile phone.
5.3 Fee Transparency Commitment
The Company commits to:
(1) Disclosing all fee items, rates, and calculation methods during the credit line application process;
(2) Providing the Key Fact Statement before signing the Credit Line Usage Agreement;
(3) Not charging any hidden fees not listed in the Key Fact Statement.
5.4 Handling of Fee Disputes
If you have any objection to any charge, you may raise it through the complaint channels in Article 16 of these Terms. During the verification of the dispute, as long as you perform your repayment obligations normally with respect to the undisputed portion, the Company will not take collection measures or report negative credit information due to your objection.
Article 6: Repayment, Credit Line Replenishment, and Cooling-Off Period
6.1 Repayment Responsibility
You are responsible for repaying on time and in accordance with the time and amount agreed in each drawdown agreement. Repayment must be initiated and paid manually by you. You should ensure that your repayment account has sufficient funds to complete the payment before the repayment date.
6.2 Repayment Schedule
A detailed repayment schedule, including principal and interest, will be set out in the Product Disclosure Document and the Key Fact Statement, and will be sent to your registered email or mobile phone after each drawdown agreement is executed. You may view it at any time through the "Repayment Schedule" feature in the App.
6.3 Credit Line Restoration Rules
(1) Principal Repayment: After repaying all or part of the principal of a drawdown, the corresponding amount of available credit is restored in real time and can be used again;
(2) Interest and Fee Repayment: Repaying only interest and service fees does not restore available credit;
(3) Full Settlement: After a drawdown is fully settled, the entire credit amount corresponding to that drawdown is restored.
6.4 Cooling-Off Period Rights
You are entitled to an initial cooling-off period. In accordance with the RBI Digital Lending Guidelines and applicable rules, the cooling-off period shall be no less than one (1) working day; for transactions with a drawdown tenure of seven (7) days or more, the cooling-off period shall be no less than three (3) working days. During the cooling-off period, you may withdraw from the drawdown transaction by repaying only the principal and prorated interest, without incurring any penalty. Refunds and prepayments after the cooling-off period shall be governed by applicable rules.
6.5 Prepayment
You have the right to prepay all or part of a drawdown. Interest on prepayment is calculated based on the actual number of days used, and no additional prepayment penalty is charged. Please use the in-app repayment function for specific operations.
6.6 Handling Repayment Difficulties
If you anticipate that you will be unable to repay on time, please proactively contact the Company to negotiate a repayment arrangement rather than avoiding contact. Proactive communication typically results in more flexible solutions and can also avoid the accumulation of overdue fees and credit damage.
Article 7: Default, Collections, and Credit Information Reporting
7.1 Consequences of Default
Failure to repay on time may result in:
(1) Penal charges, the calculation method of which must comply with RBI regulations prohibiting capitalization and prohibiting the addition of penal interest to the interest rate;
(2) A decrease in credit score;
(3) Freezing of available credit or reduction of the credit line;
(4) Collection actions;
(5) Legal proceedings.
The specific consequences shall be subject to the Product Disclosure Document and the Key Fact Statement.
7.2 Collection Compliance
All collection activities strictly comply with the RBI's Fair Practices Code and Lender Responsibility Guidelines. Before appointing a third-party collection agency, the Company will inform you in advance via SMS or email of the detailed information of the collection agency.
7.3 Credit Information Reporting
You acknowledge and agree that default information will be reported to Credit Information Companies in accordance with applicable regulations. Timely repayment helps establish a good credit record, while overdue or default behavior will negatively impact your credit score.
Article 8: Account Security and User Code of Conduct
8.1 Account Registration
You are required to:
(1) Download the DstackLoan application;
(2) Register an account using a valid mobile phone number;
(3) Provide accurate, complete, and up-to-date personal information;
(4) Set up an account security verification method.
8.2 Account Security Responsibility
You are responsible for:
(1) Protecting your login credentials, including your mobile phone number and One-Time Password (OTP);
(2) Preventing unauthorized access to your account;
(3) Promptly notifying the Company of any abnormal use;
(4) Logging out securely after use, especially when using public devices.
8.3 Accuracy of Information
All information you provide must be true, accurate, complete, and not misleading. If information is found to be false or suspected of fraud, the Company has the right to suspend or terminate your account and reserves the right to pursue legal liability.
8.4 User Obligations
You agree to:
(1) Provide true, accurate, and complete information;
(2) Promptly update your personal information;
(3) Repay all amounts due on time;
(4) Comply with all applicable laws and regulations;
(5) Protect the security of your account.
8.5 Prohibited Conduct
You shall not:
(1) Provide false or misleading information;
(2) Impersonate another person or use another person's documents;
(3) Engage in fraudulent activities;
(4) Circumvent security measures;
(5) Use the App for illegal purposes;
(6) Interfere with or disrupt the services;
(7) Access another person's account without authorization.
8.6 Consequences of Violations
If you violate the above provisions, the Company has the right to take measures such as warnings, restriction of functions, freezing of credit line, suspension, or termination of account depending on the circumstances, and reserves the right to pursue legal liability and report to relevant authorities.
Article 9: Personal Data Protection and Credit Information Sharing
9.1 Governance by the Privacy Policy
The Company's processing of your personal information is governed by the separate DstackLoan Privacy Policy. Please read that policy carefully to understand the complete manner in which the Company processes your personal data.
9.2 Authorization for Information Use
You agree that the Company may:
(1) Use your information for credit assessment and risk analysis;
(2) Share information with Credit Information Companies in accordance with the law;
(3) Share necessary information with third-party service providers for the necessary purposes of providing services;
(4) Disclose information in accordance with the law when required by law.
9.3 Special Statement on Credit Information Sharing
You specifically acknowledge and agree that:
(1) Your credit line usage information may be shared with Credit Information Companies;
(2) Your repayment behavior will affect your credit score;
(3) Default may negatively impact your credit record.
9.4 Data Subject Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to access, correct, withdraw consent, and request deletion of personal data, subject to statutory retention obligations. You may submit an account deletion request through the in-app account management function or by contacting customer service. For specific exercise methods, please refer to the Privacy Policy.
9.5 Automated Decision-Making and Human Review
The Company may use automated systems for credit scoring, behavioral analysis, and fraud risk identification. In accordance with applicable law, you have the right to understand the factors considered in automated decision-making, to object to decisions based solely on automated processing, and to request human review when your application is rejected. Opting out of automated assessment may affect the Company's ability to provide you with credit line services.
9.6 Data Localization
Your personal data is primarily stored within India. In accordance with the requirements of the RBI Digital Lending Guidelines and DPDP rules, the Company ensures localized data storage and does not transfer personal data overseas without legal permission.
Article 10: Intellectual Property and License to Use
10.1 Ownership of Intellectual Property
The App, website, logos, brand names, interface designs, source code, content, and related intellectual property rights are owned by the Company or its licensors and are protected by Indian and international intellectual property laws.
10.2 License to Use
The Company grants you a limited, non-exclusive, non-transferable personal use license, solely for personal use. Without the Company's prior written permission, you may not copy, modify, distribute, reverse engineer, create derivative works from, or in any way exploit any part of the App for commercial activities.
Article 11: Limitation of Liability and Disclaimers
11.1 Services Provided "As Is"
The App and services are provided on an "as is" and "as available" basis. The Company makes no express or implied warranties regarding the following: the continuity, stability, or uninterrupted operation of the services; the error-free nature, security, or timeliness of the services; the absolute accuracy or completeness of information obtained through the App.
11.2 Scope of Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for any of the following damages:
(1) Indirect, incidental, special, consequential, or punitive damages;
(2) Loss of profits, data loss, or business interruption;
(3) Losses arising from unauthorized access to or tampering with personal information;
(4) Losses arising from third-party conduct or events beyond the Company's reasonable control, such as natural disasters, war, governmental actions, cyberattacks, etc.
11.3 Boundaries of Limitation of Liability
The above limitation of liability does not apply to circumstances involving the Company's willful misconduct, gross negligence, or situations where limitation is prohibited by mandatory law. These Terms do not exclude your statutory rights under applicable consumer protection laws.
Article 12: User Indemnification Obligation
12.1 Indemnification Clause
You agree to indemnify and hold the Company and its affiliates harmless from any claims, lawsuits, damages, expenses (including reasonable attorney's fees), or liabilities arising from the following:
(1) Your breach of these Terms;
(2) Your use of the services to engage in illegal or unauthorized activities;
(3) Any information you provide being untrue, inaccurate, or infringing upon the lawful rights and interests of third parties;
(4) Your failure to repay drawdown amounts on time or breach of other provisions of the drawdown agreement.
12.2 Limitation of Indemnification
Your indemnification obligation is limited to the actual losses directly caused by the above reasons and does not include indirect losses. The Company shall promptly notify you of relevant claims and give you a reasonable opportunity to participate in the defense.
Article 13: Suspension and Termination of the Agreement
13.1 The Company's Right to Terminate
The Company reserves the right to terminate or suspend your access to the services at any time in the following circumstances:
(1) You breach these Terms;
(2) Fraud or suspicious activity exists;
(3) Required by law or regulatory authorities;
(4) The account has been inactive for a prolonged period;
(5) You voluntarily apply to close your account after settling all drawdown amounts.
13.2 Your Right to Terminate
You may apply to close your account at any time through in-app functions or by contacting customer service. Account closure does not affect your repayment obligation for any outstanding drawdown amounts.
13.3 Consequences of Termination
Upon termination:
(1) Your right to access the services ceases immediately;
(2) You remain liable to repay all outstanding drawdown amounts;
(3) The Company may retain necessary information in accordance with the law for compliance and dispute resolution purposes;
(4) Any liability for breach of contract or indemnification obligations arising before termination shall not be affected by termination.
Article 14: Dispute Resolution and Governing Law
14.1 Negotiated Resolution
Any dispute shall first be resolved through friendly negotiation between the parties. If the dispute cannot be resolved within thirty (30) days, it shall be resolved in the manner stipulated in these Terms.
14.2 Arbitration
If negotiation fails, the dispute shall be submitted to a sole arbitrator appointed in accordance with the Indian Arbitration and Conciliation Act, 1996, for arbitration. Venue of arbitration: Delhi; language of arbitration: English. The arbitral award shall be final and binding on both parties.
14.3 Courts of Jurisdiction
Disputes involving intellectual property protection, injunctive relief, or other urgent legal remedies may be subject to the exclusive jurisdiction of the courts of competent jurisdiction in Delhi. These Terms are governed by and construed in accordance with the laws of India.
14.4 Consumer Remedy Channels
These Terms do not affect your statutory right to complain to the Reserve Bank of India (RBI), to seek remedies through the RBI Complaint Management System (CMS) or the Sachet portal, or to lodge a complaint with the Data Protection Board.
Article 15: General Provisions
15.1 Entire Agreement
These Terms, together with the Privacy Policy, Product Disclosure Document, and Key Fact Statement, constitute the entire agreement between the parties regarding this service and supersede any prior oral or written communications between the parties.
15.2 Severability
If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, and the remaining provisions shall continue in full force and effect.
15.3 Force Majeure
The Company shall not be liable for breach of contract for failure or delay in performing its obligations due to events beyond the Company's reasonable control, including but not limited to natural disasters, war, terrorism, strikes, governmental actions, cyberattacks, power or communication infrastructure failures.
15.4 Waiver of Rights
The Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it affect the Company's right to enforce such right or provision in the future.
15.5 Assignment of Rights and Obligations
Without the Company's prior written consent, you may not assign any rights or obligations under these Terms to any third party. The Company has the right to assign these Terms in their entirety to an affiliate or business successor without your consent, provided that it gives you advance notice.
15.6 Manner of Notice
All notices sent by the Company to you may be delivered through any of the following methods:
(1) In-app notifications or in-app messages;
(2) SMS to the mobile phone number provided at registration;
(3) Email to the email address you provided;
(4) Announcements on the official website.
Notices shall be deemed delivered at the time of dispatch. Please ensure that your contact information is valid and promptly updated.
15.7 Language
The English version of these Terms is the official version. If versions in other languages are provided, they are for reference only, and the English version shall prevail.
Article 16: Amendments, Complaints, and Contact Information
16.1 Right to Amend
The Company reserves the right to modify these Terms at any time. Material changes will be notified to you within a reasonable period before they take effect through in-app notifications, pop-ups, or SMS. Your continued use of the services constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you have the right to stop using the services.
16.2 Complaint Channels
If you have any questions, complaints, or requests to exercise your rights regarding these Terms or the services, please contact the Company through the following means:
Company Name: DSTACK SOLUTIONS GLOBAL PRIVATE LIMITED
Application Name: DstackLoan
Customer Support Email: [email protected]
Official Website: https://www.dstacksolutionsglobal.com
Complaint Escalation: If you are not satisfied with the Company's resolution, you have the right to lodge a complaint with the Reserve Bank of India (RBI) or the Data Protection Board. Links to the RBI's Complaint Management System (CMS) and Sachet portal are prominently displayed on the Company's official website.